The iMonitorIT IVR monitoring service offers different types of detailed and summary IVR monitoring reports that can be delivered: daily, weekly or monthly. We also accommodate special request for IVR monitoring reports as well.
TWhat is included in the IVR monitoring detailed report are the: phone number, monitor name, date and time of the phone call, the status of the phone call and if an alert was sent or not.
Included in the IVR monitoring report, we provide uptime and downtime percentages that can be used for your SLA (Service Level Agreements) for your IVR system and IVR application.
The IVR monitoring reporting can be automatically delivered to your email in PDF, CSV or SQL insert formats. This allows you to consume the IVR monitoring reporting data into various internal applications.