iMonitorIT IVR monitoring service provides various alert types and alert escalation features.
Let’s discuss the alert type options available. The alert options are: Email alerts, SMS text messages, Automated Phone call alerts, Slack and HipChat room alerts.
Our Alerts options are plug'n'play. We can also interface to any other technologies (if public APIs are available).
We can combine any or all alert types… we are flexible to your business needs. Now, let’s discuss “escalation features”. Built in our solution is a 3 Tier escalation feature which allows you to configure who gets notified and the ability to choose the alert notification method.